Booking Policies

These policies are a summary; your signed agreement governs. They explain how booking with StarHaus Décor works so there are no surprises. Your written agreement sets out the final terms for your event, and if anything here differs from it, the agreement applies.

• 50%retainer reserves your date on most bookings
• 14 daysbefore your event, your balance is due
• 35 kmof Edmonton: delivery, setup and takedown included
• 1 freedate change within 12 months, subject to availability

01Reserving your date

Sending a request through Book an Event doesn't hold your date. It starts the conversation: we reply with ideas and a written quote. Your date is reserved once you approve your quote, sign your agreement and we receive your retainer. Until all three are done, dates are booked in the order agreements are completed.

Your retainer

• Smaller bookings: a 50% non-refundable retainer reserves your date.
• Larger bookings (as set out in your agreement): 30% at booking (your non-refundable retainer), a second 30% due 60 days before your event, and the balance due 14 days before.

The retainer is non-refundable because, from the moment your date is reserved, we turn away other requests for it, start design work and order materials for your event.

Booking close to your date

For larger bookings made less than 60 days before the event, the first two payments (60%) are due together at booking. For any booking made less than 14 days before the event, the full amount is due at booking.

Minimum order and lead times

• Minimum order: a minimum applies to every booking and is higher for Saturday weddings from May to October. It's confirmed in your quote.
• Weddings usually book 3 to 12 months ahead. Parties need at least 72 hours' notice, and a rush fee applies to events less than 7 days away (see rush fees).
• Every package includes a free digital mockup of your design once you've booked, so you can see it before the day.

02Payments and methods

We accept Interac e-Transfer, credit card and debit. You'll receive a receipt by email for every payment.

Every quote includes design, delivery, setup and takedown within 35 km of Edmonton. Your quote lists every item and every conditional fee that applies to your event, such as travel, rush or late teardown, before you sign.

We will never ask for your card number by email, text or social media message. If you ever receive payment instructions that look unusual, call or text us at (587) 594-6247 to confirm before you send any money.

03Balance due

Your balance is due 14 days before your event, for every booking. We'll send you a reminder about a week before it's due.

Please confirm your final details by the same date: table count, colours, timeline, and your venue contact and access times. After that, we're preparing and packing your decor, so we'll accommodate small changes where we can.

If your balance hasn't arrived by the due date, we'll contact you. If it remains unpaid after that, we may release your date, and the cancellation terms below apply.

04Changes and cancellations

If you need to cancel

Please tell us in writing by emailing info@starhausdecor.com. The date we receive your email is your cancellation date.

Any refund is sent within 14 days by e-Transfer or to your original payment method.

Changing your date

You get one free date change. Your payments move to a new date within 12 months of the original, subject to availability. If the new date has a different minimum order (for example, a Saturday wedding between May and October) or a different travel zone, your quote is updated to match. A second date change is treated as a cancellation and a new booking.

Changing your design

You're welcome to add items until your balance is due, subject to availability. Additions made less than 7 days before your event may carry the rush fee. If you'd like to scale back, talk to us early: before materials are ordered, we can usually swap items for others of similar value.

If we have to cancel

If StarHaus Décor can't provide your decor for a reason within our control, we'll refund everything you've paid, including your retainer.

05Delivery, setup and takedown

Delivery, setup and takedown are included within 35 km of Edmonton on orders over our minimum. Venues further out are covered under travel zones.

Timing

Our goal is simple: everything finished before your first guest walks in. We usually arrive 2 to 4 hours before guests do, depending on the size of the design. Ceiling drapery and stage work can take longer, and your agreement lists your exact setup window.

Venue access

Please confirm these with your venue, or give us your venue coordinator's contact and we'll arrange them directly:

• Access times for setup and takedown.
• Where we can load and park, and whether there's an elevator or stairs.
• Venue rules for open flames, hanging or fastening decor, confetti and balloons.
• Whether the venue requires vendors to provide a certificate of insurance. Please tell us when you book.
• Tables, chairs and linens in place before we start, if they're supplied by the venue or another rental company.

Waiting time

If we arrive at the agreed time and can't get in, or the room isn't ready for us, the first 30 minutes of waiting are on us. After that, waiting time may be billed at the hourly rate in your agreement. If a delay cuts into setup time, we install the pieces that matter most to you first and keep you updated.

Takedown

We take everything down the same night, after your event ends. Takedown that starts after 11 pm adds a late-teardown fee. Next-morning pickup is free if your venue allows it. Please make sure the decor stays at the venue until we collect it.

06Travel zones

Delivery, setup and takedown are included within 35 km of Edmonton. Further afield, a travel fee covers our time on the road:

Per-kilometre fees use the round-trip driving distance from Edmonton. Your travel fee is shown on your quote before you book. Not sure which zone your venue is in? Send us the venue name and we'll confirm.

07Rush and late-teardown fees

These fees apply only in the situations described. If one applies to your event, it's shown on your quote before you sign.

Less than 72 hours away? Please call or text us at (587) 594-6247 instead of using the booking form, so we can confirm availability right away.

08Outdoor events and balloons

Weather

Balloons are sensitive to the elements. Direct sun and heat make them oxidize (turn cloudy) and pop, cold makes them shrink and wrinkle, and a gust of Alberta wind can damage an installation in minutes. Heat and rain affect fresh flowers and fabric too. For outdoor events:

• We'll recommend placement, shade and anchoring, and may adjust the design to suit the conditions.
• The lifespan of balloons outdoors isn't guaranteed, and changes caused by weather aren't refundable.
• If conditions make a piece unsafe to install, for example in high winds, we may adjust it, move it under cover with your agreement, or hold it back. Your guests' safety comes first.

Latex allergy notice

Most of our balloons are made from natural latex, which can cause serious reactions in people with a latex allergy. Please tell us if anyone attending has a latex allergy. We can suggest latex-free options, such as foil balloons or a design without balloons.

No helium releases

We don't do balloon releases, and we ask that you don't release our balloons. Released balloons come down as litter that harms wildlife, and foil balloons can cause power outages if they touch power lines.

09Damage and loss

• There is no damage deposit for our full-service installs.
• Everything we bring remains StarHaus Décor property unless your quote says it's yours to keep.
• You're responsible, at replacement cost, for items that are damaged, lost or taken by guests or others at your event between setup and takedown. That includes centrepieces guests take home.
• Normal wear and tear isn't damage, and neither is the occasional popped balloon.
• Please don't move, climb on or alter an installation. If something needs adjusting during your event, call or text us.

If anything is damaged or missing, we'll send you photos and an itemized invoice within 7 days of your event.

10Substitutions and natural variation

Fresh flowers are seasonal and supply changes week to week. If a flower or item in your design isn't available, we'll substitute one of equal or greater value with the same look and colour palette. If a change affects the overall design, we'll tell you before your event.

Natural materials vary: no two flowers are alike, balloon colours shift slightly between batches, and fabric and screen colours never match perfectly. If your booking includes a mockup, it shows the design, layout and palette, and the finished setup will be true to it, though not pixel-identical.

We use your inspiration photos as a guide to style and palette. The finished design is our own, built with our inventory.

11Photos of our setups

We like to photograph our finished setups, usually before guests arrive, for our website and social media. We photograph the decor, not your guests, and we won't publish a photo in which a guest can be identified without permission.

Prefer we don't? Tick the opt-out box in your agreement, or email info@starhausdecor.com at any time, even after your event. We'll remove photos of your event from our website and our own social accounts within 10 business days. Our Privacy Policy has more detail.

Sharing your own photos? Tag us @starhaus_decor. We'd love to see them.

12Liability and force majeure

Liability

We install everything with care and follow your venue's rules. To the extent the law allows, our total liability for any claim connected to your event is limited to the amount you paid us for it. We aren't responsible for:

• Venue restrictions, timing changes or access problems we weren't told about.
• Items, structures or services supplied by your venue or other vendors.
• Damage or injury caused by guests handling, moving or climbing on decor.

Nothing in these policies limits any rights you have under Alberta's consumer protection laws.

Force majeure

Neither of us is responsible for failing to perform because of events beyond reasonable control, such as severe weather, wildfire or flooding, public health orders, emergency road closures, venue closures, or power and utility failures. If that happens, we'll work with you in good faith to move your booking to a new date within 12 months, with your payments carried over. Your agreement sets out what happens if a new date isn't possible.

13Governing law

These policies and your agreement are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. Any dispute will be resolved in Alberta.

If something goes wrong, please talk to us first. Most issues can be sorted out with a phone call.

Questions?

We're happy to walk you through any of this before you book. Email info@starhausdecor.com, or call or text (587) 594-6247. We reply Monday to Saturday, 9 am to 7 pm. You might also find your answer in our FAQ.

Last updated: October 11, 2026