Frequently asked questions

For weddings, 3 to 12 months ahead, and closer to 12 months if you're planning a Saturday between May and October. For birthdays, showers, baptisms and other parties, at least 72 hours. Bookings made less than 7 days before the event include a rush fee of 15%, and anything under 72 hours is by phone or text only.

No. Our booking form sends a request, not a booking. It's free and there's no obligation: we check your date and send you ideas and a clear quote, and you decide from there.

Approve your quote, sign your agreement and pay your retainer. Your date is reserved once all three are done. Until then we can't hold dates, and they're confirmed in the order retainers come in.

It depends on the size of your booking:

• Smaller bookings: a 50% non-refundable retainer when you book.
• Larger bookings: 30% when you book, 30% at 60 days before your event, and the balance 14 days before. Your agreement shows which applies.

Your remaining balance is always due 14 days before your event. We'll send a reminder with the exact amount ahead of time.

Interac e-Transfer, credit card and debit. Payment details are included with your quote and agreement.

Yes. Reply to our email or text us with screenshots, a Pinterest board or Instagram links at any time while we're finalizing your design.

Every quote includes design, delivery, setup and takedown within 35 km of Edmonton. Once you book, you also get a free digital mockup of your setup.

Every event is a little different. Your final price depends on size, colours, faux or fresh florals, quantities and venue access. The "from" price is where that style starts, and your quote lists every item and fee so you can see exactly what you're paying for.

Yes. A minimum order applies to every booking, and it's higher for Saturday weddings from May to October. We confirm it in your quote.

Only these, and they're always shown on your quote:

• Travel beyond 35 km of Edmonton: a flat travel fee by zone, shown in your quote.
• Rush bookings under 7 days: +15%.
• Teardown after 11 pm: a late-teardown fee applies. Next-morning pickup is free if your venue allows it.

Yes. Swap or add any item from our à la carte menu and we'll adjust your quote. Something completely different in mind? Tell us and we'll design it.

We focus on full-service styling, where we design, deliver, set up and take down everything for you. If you only need a few pieces, ask us about pickup rentals and we'll let you know what's available for your date.

Yes. Delivery, setup and takedown are included within 35 km of Edmonton, which covers St. Albert, Sherwood Park, Spruce Grove, Beaumont and Leduc. Beyond that:

• Stony Plain, Fort Saskatchewan, Devon and Morinville: flat travel fee.
• Camrose, Wetaskiwin and Westlock: flat travel fee.
• Red Deer and beyond: per-km travel fee, round trip.
• Your travel fee is always shown in your quote.

Everything is finished before your guests arrive, usually 2 to 4 hours before your start time depending on the size of the install. We confirm load-in times with you and your venue the week of your event.

The same night, once your event wraps up. Teardown after 11 pm adds a late-teardown fee. If your venue lets us leave the decor overnight, next-morning pickup is free.

No. We work from your approved mockup and coordinate directly with your venue. It helps to give us one on-site contact, such as your venue coordinator or a family member, in case anything comes up.

Your venue coordinator's contact details. We'll confirm access times, loading and parking, and any decor rules (open flame, fastenings, ceiling rigging) with them directly, so you don't have to pass messages back and forth.

Yes. Once you book, we send a free digital mockup of your setup and adjust it with you until it's right. What you approve is what we build. Our Luxe wedding package also includes a 3D mockup and a venue walkthrough.

A proper mockup takes real design time, so we put that time into the events we've reserved. Before you book, your quote still comes with design ideas and inspiration, so you know the direction we'd take.

Yes. Send us your colour palette, invitation, fabric swatches or Pinterest board. For corporate events, we work in your brand colours and can add your logo to backdrops.

We can create a design in the same spirit, adapted to your venue, guest count and budget. We'll tell you upfront what's possible and suggest close alternatives where needed. Natural materials and balloon colours can vary slightly from photos.

Most of our styled pieces use high-quality faux florals, which look polished all day in any weather and keep prices lower. Fresh flowers are available too, for arches, centrepieces and installations, and are quoted by season.

We're a new studio, so our portfolio currently shows inspiration photos of the styles we create, clearly labelled as inspiration. Photos of our own events are coming soon. Follow @starhaus_decor to see them first.

Yes, with a few honest caveats. Heat, direct sun, cold and wind all affect balloons, so their lifespan outdoors isn't guaranteed and weather effects aren't refundable. We'll suggest the best placement and timing, and set up as close to your start time as we can.

Indoors, away from heaters and direct sun, our air-filled garlands and arches look fresh for your whole event. Outdoors, sun and temperature swings shorten their life, which is why we plan outdoor balloon decor around your event times.

Most of our balloons are latex. If anyone attending has a latex allergy, tell us when you book and we'll talk through latex-free options such as foil balloons, or a floral or fabric design instead.

Uninflated and broken balloons are a choking hazard for children under 8. Please keep little ones supervised around balloon decor and let an adult deal with any balloon that pops. We collect every balloon and clipping at takedown.

No. We don't do helium balloon releases. Released balloons come down as litter and can harm wildlife. We're happy to suggest other ways to mark the moment.

• More than 30 days before your event: we keep the retainer, and nothing more is owed.
• Between 30 days and 48 hours before: 50% of the total is owed.
• Less than 48 hours before: 100% of the total is owed.

Yes. You get one free date change: your payments move to a new date within 12 months of the original, subject to availability. If the new date has a different minimum or travel zone, we'll update your quote to match.

Of course. You can add or swap items as your plans come together, and we'll update your quote. Changes are easiest before your balance is due, 14 days before your event.

Not for full-service installs. If our decor is damaged or goes missing because of a guest, it's charged at replacement cost. We'll walk you through anything fragile, like candles or glass, before your event.

We like to photograph our finished decor, usually before guests arrive, for our portfolio and social media. We photograph the decor, not your guests. If you'd rather we didn't, just tell us and we won't.

Everything is on our Booking Policies page, and the terms that apply to your event are in the agreement we send with your quote.